What our Customers say...


We had expensive damage to most of our flooring and some of our walls due to a long term hot water leak under the house. SERVPRO came to the rescue. They were courteous and respectful as we were living here much of the time they were working. Jason and Leonard were responsive to all of our questions and concerns about the work that need to be done. We are renters so they were responding to both our family's questions as well as the owner of the house. They were also knowledgeable and informed us of what to expect as the process proceeded. We have young children so they were respectful with their language and conduct and kept the environment as safe as possible for our family. We were thankful when their work was completed, yet grateful we had SERVPRO here to do it.

Great, caring, professional service. Outstanding, prompt, exacting customer care. Would recommend anytime.

Our home had a water leak from our water heater while we were gone on a family vacation over spring break. I called late at night, got someone on the phone asap and they were on site that night to start cleaning up. They did a great job, kept me in the loop daily since I was away, and dealt with my insurance to ensure everything was covered. I highly recommend these guys!!

Jason, LaTonya, and Nick were so helpful, kind, efficient, and they got my basement cleaned quickly. They worked with my landlady to secure payment, and they were available in under a week to help me with a job the former contractor had left undone for months. I was really impressed with their quality of work, and I highly recommend their services. Thanks y’all! It was such a pleasure to meet you!

I called SERVPRO of Tacoma after extensive smoke damage made my house uninhabitable. Jason came over right away and immediately won my confidence with his understanding of the situation and plan of action. He worked with my insurance company and put his team to work. Latonya managed the project in the house with a degree of care and attention (for me and my belongings) that reassured me, everyday, that this disaster was being handled in the best possible way. She was extremely thorough, professional and personable. I can’t recommend them highly enough.

Our hotel had major water damage in 3 rooms. Jason and his team immediately jumped in and handled the problem with no disruption to my guests. Jason was professional and was always available by phone. He made sure I was up to date on the time frame and process. The team was awesome as well. What a well run company!

Ten stars to this company! We had a leak from one of the upper floors in our Bldg. Naturally this occurred at midnight Lloyd and his wonderful team showed up and quickly took control of the situation, installing removable equipment to dry the floors and bathroom walls Our carpet was badly stained by the leak but after everything had dried the crew showed up and steamed cleaned the carpeting. The stains are gone I wouldn't hesitate to call SERVPRO, in particular Lloyd, again. He and his team are responsive, professional, courteous and competent. I highly recommend.

SERVPRO of University Place/Lakewood West provides great service.

I am really satisfied with the work. I will recommend SERVPRO of University Place/Lakewood West.

The technicians who came to my home were very nice. 

It was awesome to have the same technicians from the first day on the job throughout the entire project. Thank you!

The guys that come out and did the work were friendly and knowledgeable. 

Thank you for taking such great care of my home!

SERVPRO of University Place/Lakewood West is the best!

Very good service. The technicians were prompt and professional.

I have no recommendations. The technicians were helpful and professional.

The office staff were always so kind, helpful, and professional. They kept me up to date on everything. Excellent job, thank you!

Thanks for your timely and much appreciated help with an ugly mess.

The technicians were very professional in their work but also kind in working with us through this loss.

The technicians did a wonderful job!

The staff were very professional. I would recommend them to friends and family. 

I couldn't be more please with SERVPRO of University Place/Lakewood West. The staff were very professional.

Thank you SERVPRO of University Place/Lakewood West for the timely response, work completed, explanation of the process, and professionalism throughout the mold cleaning in my home. 

I would recommend SERVPRO of University Place/Lakewood West to friends and family. The technicians were great!

The staff we met and the office support were great. They made an unfortunate situation much better.

The technicians were prompt on arrival and professional on appearance and communication. I would definitely call on SERVPRO of University Place/Lakewood again, if needed. The office staff made me feel that they were concerned about my problem and wanted to get someone out ASAP. The technicians were a joy to work with.

It was awesome having the same technicians follow the job from start to finish. The crew was great!

Thank you for your outstanding services and support! The technicians are quality employees who provide excellent services for mold cleaning.

I was very impressed with the way the work crew conducted their work. They were very professional and did great work. 

The technicians and office staff were exceptional! They were very professional and courteous. Thank you.

We were impressed by SERVPRO of University Place/Lakewood West's professionalism. We would definitely recommend them to others!

SERVPRO of University Place/Lakewood West was referred to me by two other people. They were very professional and courteous and I will also be referring them to friends and family.

My incident was discovered at night. They came at 10:30 pm and were great. Even though it was late, they were professional and friendly. 

The crew was excellent! They were very timely, careful, and professional. I will always recommend SERVPRO of University Place/Lakewood West.

They were very helpful with answering my questions and they were very confident in the work they were doing. 

The crew was professional and honest. I would recommend them to anyone. 

We were very happy with the service provided by the technicians. They were prompt, kind, and considerate. We would recommend them to friends and family. Their calm demeanor helped reduce our stress. Thank you!

I was very satisfied with all of the staff who worked on my home. The lead technician's guidance made the process much easier.

I was most impressed by the prompt response to my residence. Thank you!

Your technicians were very professional, nice, and hard working.

Excellent service all around with this situation. It was good to be able to count on prompt and efficient help. 

The technicians who did the sewer clean up were very friendly and did a great job. I can't thank them enough!

Thanks to the office staff and crew for such an outstanding job. We look forward to using you in the future for cleaning!

The technicians were so kind and respectful in our home. Thank you!

The guys provided nothing less than outstanding service. Thanks to all who cleaned up our flood!

Thank you so very much for helping me with this mess! Your crew was great. The technicians who came to my house were awesome!

The technicians were absolutely wonderful. I was comfortable with them in my house. I would definitely recommend SERVPRO of University Place/Lakewood West to my friends. Thanks so much!

Very professional staff who got right to work to resolve our problem. Good job and keep up the good work!

I was very impressed with the technician's attention to detail. They were very courteous when cleaning up the water damage at my salon. 

I was very pleased with the crew! They are very friendly and knowledgeable. 

The crew is awesome and full of great people! They did a great job cleaning my home.

The technicians provided great assistance and assurance during the process!

SERVPRO of University Place/Lakewood West's crew is very professional and always came at the agreed time.

The technicians did an outstanding job at drying out our home. 

The technicians were great. They did good work and were very nice overall. Thank you!

The crew was courteous and efficient.

Great on time service. I highly recommend SERVPRO of University Place/Lakewood West for emergency situations due to a storm!

The work completed by the technicians was great! I would definitely recommend SERVPRO of Tacoma to friends and family. 

The technicians were very professional and answered all of our questions. We're thankful they came out at 3 am to remedy the disaster on Super Bowl Sunday.

The technicians at SERVPRO of University Place/Lakewood West do a great job and are very friendly!

SERVPRO of University Place/Lakewood West staff are professional, courteous, and polite!

SERVPRO of University Place/Lakewood West was a great help with getting everything done! We really appreciated their patience and understanding when dealing with the insurance company. 

The technicians at SERVPRO of University Place are respectful, kind, and great workers. Your crew deserves the highest of compliments for the work they do.

The SERVPRO of University Place staff is amazing. They are always super friendly and professional. We appreciate the time and effort they spent to check in with us. 

SERVPRO of University Place/Lakewood West provided excellent service. My clients' home is so much cleaner making it a healthy environment for him. He and his roommates are very happy with the outcome. If, in the future, I have another client in need of your services, I will definitely reach out to SERVPRO of University Place/Lakewood West.

We have had a lot of work done on our home over the past year and SERVPRO of Tacoma's repair crew was the best! They were the most professional, informative, and timely technicians.

The technicians helped clean up water damage that affected 3 bedrooms, bathroom, kitchen, hallway, and living room in my home. They always showed up on time and got right to work. The technicians are low key, personable, and stopped whatever they were engaged in to answer any questions that I had. 

The staff was very professional and pleasant to work with. Their professionalism and dedication to getting the job done right, the first time, was obvious. Outstanding service!

The staff were all very helpful and understand during the entire chaotic situation. Thank you!

The technicians were the best. They were very knowledgeable and professional. Very pleased with their work!

The SERVPRO team was great. They had our place back to normal in no time at all.

SERVPRO of Tacoma is awesome! We had our whole house full of water due to a broken pipe on the top floor. SERVPRO was on site within the hour, explained the process to us, and proceeded to make this experience as easy as it could be, given the circumstances.

They were extremely helpful and courteous during the process of dealing with my content after a water damage in my apartment.

The technicians kept me up to date on everything, even the small things. They answered any questions I had with prompt and accurate answers. They are a great team. I will use SERVPRO of Tacoma for any future water losses.

The crew was great! They explained everything thoroughly and the work was completed in the time frame they provided, upon initial inspection. They answered all my questions so I was confident in them and the work being done by their team.

We just want to thank the SERVPRO team for all the hard work they did. They took the time to explain everything to us numerous times as it was very emotional for us. Thank you SERVPRO!!

Everyone who came to our home acted with courtesy and respect. They communicated the process and what they were doing, to whom it needed to be communicated with. We appreciate all they did to complete the dry out, save as much of our house as possible, and prevent mold.

I was particularly impressed with how well the team worked together to accomplish the work. Having a fire in your home is emotionally draining. By engaging me in the decision process for my belongings and not pushing me, I was able to remain calm.

Thank you for going above and beyond when boxing up my water damaged belongings. My things were handled with care and were kept safe. SERVPRO of Tacoma provides outstanding service!

The technicians were great! Our dishwasher leak was a terrible experience for us but the crew made it much easier to endure! Very nice and knowledgeable!

The SERVPRO staff made this experience as stress free as possible being so far away from my property. They are great!

We had a large office building sustain some smoke damage and our insurance company referred SERVPRO of University Place. They were fast, courteous, and kept us in the loop as the job went on.